Complaints

We value your feedback. The Conservatoire’s Complaints Procedure is designed to ensure that all complaints received are properly investigated. Outcomes will be recorded and reviewed on a regular basis to ensure that lessons learnt help to improve the quality and effectiveness of the service we offer.

If you have a complaint about a service which is the Conservatoire’s responsibility and you have been unable to resolve this by raising the matter with the department or service area concerned, please complete the form below to enable us to investigate your complaint. Before taking this step you should read the Complaints Handling Procedure Guide and review our Complaints Handling Procedure.

The Conservatoire produces internal quarterly reports to senior management and annual reports to Academic Board on complaints handling performance in line with statutory requirements. These annual reports include performance statistics which show the volume, type of complaint and key performance details such as the time taken and stage at which complaints were resolved and lessons learned which will inform improvements. Annual reports to date are published below:


Data Protection
The Royal Conservatoire of Scotland will collect & process your information in accordance with the Data Protection Act 1998. As part of the complaints handling process, your data may also be stored by an authorised 3rd party.

Complaints form

Section 1: Personal Details

Section 2: Your Complaint

Section 3: Supporting Documentation