We value your feedback. The Conservatoire’s Complaints Procedure is designed to ensure that all complaints received are properly investigated. Outcomes will be recorded and reviewed on a regular basis to ensure that lessons learnt help to improve the quality and effectiveness of the service we offer.
If you have a complaint about a service which is the Conservatoire’s responsibility
and you have been unable to resolve this by raising the matter with the department
or service area concerned, please complete the form below to enable us to investigate
your complaint. Before taking this step you should read the
Procedure Guide and review our Complaints Handling Procedure.
The Conservatoire produces internal quarterly reports to senior management and annual reports to the Board of Governors on complaints handling performance in line with statutory requirements. These annual reports include performance statistics which show the volume, type of complaint and key performance details such as the time taken and stage at which complaints were resolved and lessons learned which will inform improvements. Annual reports to date are published below: