Box Office FAQs

Feel free to wear whatever you feel comfortable in. Some people like to wear their fanciest clothes, others come straight from work in a suit and tie, and someone else might be in jeans and a hoodie. We welcome everyone and don’t want anyone to be put off by not feeling ‘dressed up’ enough.

No, you can show your eticket at the door of the venue where our ushers will scan directly from your phone.

Yes, we have a small café/bar at the Conservatoire which is run by our catering partner ‘Where the Monkey Sleeps’. The café serves hot and cold drink and snacks. The café is open before the show and during the interval for most performances.

In order to keep the venue safe, clean and tidy we don’t allow hot drinks, food or glass into the performances spaces.

Unfortunately, we don’t have anywhere to store jackets etc, so please don’t bring anything too bulky.

Once you take your seat in the performance spaces, please make sure your phone is on silent.

Photos and filming are not allowed during the performance.

We may ask you to wait until a certain part of the production to take your seats.  In rare circumstances latecomers will not be admitted due to the design of the production.

It may be necessary to seat you somewhere other than your booked seat until the interval.  This is to avoid disruption to other audience members and our performers.

Yes, we offer concessions for ages 60+ and 26 and under.

We offer disability concessions via our partners Nimbus. More information on disability concessions is available on the dedicated page.

Group booking discounts are available for groups of 10+. Please call the Box Office on 0141 332 5057 to make a group booking.

Babies aged up to one year who do not require their own seat may attend eligible performances on a free Babes in Arms ticket.

A ticket is still required, so please contact the Box Office on 0141 332 5057 to arrange this.

The child must be held by their accompanying adult throughout the performance and will not be allocated a separate seat. We recommend choosing an aisle seat where possible so that you can leave easily if required.

Prams, buggies and carriers cannot normally be taken into the performance space.

Some performances may not be suitable for babies or may have specific age restrictions. Please check the event information before booking.

All of our venues have dedicated wheelchair spaces with a companion seat beside. Wheelchair spaces can be booked online or by phone. Please see our access page for more details.

Yes. RCS Gift Vouchers are valid for 12 months from the date of issue and can be used towards eligible tickets and merchandise sold through the RCS Box Office.

Gift Vouchers can be purchased for someone else as a gift.

If you use only part of a voucher, the remaining balance can be used until the voucher expires.

Please see our Gift Voucher Terms and Conditions for full details.

For RCS productions: if you can no longer attend, please contact the Box Office before the advertised start time of the performance. We will normally be able to offer an RCS Gift Voucher for the face value of your returned ticket, valid for 12 months. We do not normally provide a cash or card refund simply because you can no longer attend.

For events presented by an external promoter: tickets are not normally refundable or exchangeable if you can no longer attend. However, some promoters may authorise us to offer refunds or exchanges for their events. Please contact the Box Office and we can confirm the arrangements that apply.

Booking fees, postage and other charges are not normally refundable where you simply choose not to attend.

Different arrangements apply if an event is cancelled, postponed or materially changed. Please see our Ticketing Terms and Conditions for full details.

We are occasionally able to release extra seats in the run up to a show. If the performance you are looking for is sold out please call the Box Office on 0141 332 5057 and ask to be added to the waiting list. We will give you a call if any more seats become available.

Most performances at RCS are produced or presented by the Royal Conservatoire of Scotland, but we also sell tickets for events presented by external organisations.

For an external promoter event, RCS provides the ticketing service and your ticket is purchased through RCS, while the external promoter is responsible for producing and delivering the event.

Some arrangements—including concessions, booking fees, refunds and exchanges—may therefore differ from those for RCS productions. Any important event-specific information will be shown when you book.