We are delighted to be partnering with Nimbus Disability to offer the RCS Digital Access Pass and the national Access Card scheme.

Pass/Card holders are able to:

• Book tickets at a discounted rate of 50%

• View and book wheelchair spaces online

• Book a free essential companion seat where required

What is the RCS Digital Access Pass Scheme?

Designed to streamline the process of communicating your access needs, the RCS Digital Access Pass is a free way of conveying your access requirements with us. This gives you access to discounted tickets, and allows you to book wheelchair spaces and essential companions online. The pass is valid for 3 years.

You also have the option to upgrade to the nationally recognised Access Card (£15 for 3 years), which serves as a recognised proof of your requirements, eliminating the need for repeated explanations at different venues. This recognition is crucial in building a more inclusive environment, as it encourages venues and service providers to be proactive in their accessibility efforts. The card not only supports your individual needs but also contributes to a broader movement towards better accessibility for all.

How do I apply?

The RCS Digital Access Pass scheme is free to join. Applying for the RCS Digital Access Pass is straightforward and quick. Follow the guided process to provide the necessary information, and soon you’ll have a tool that can transform how you navigate various venues and services.

Apply Now

Already have an Access Card?

Excellent. All you have to do now is link your card to your RCS account.

Link Now

What is the difference between an Access Card and an RCS Digital Access Pass?

The Access Card is a universal way of conveying your access requirement with organisations and ticketing systems in the UK and beyond.

Access Cards are £15 for 3 years and can be used at thousands of venues and events. You can view the Access Card directory here https://www.accesscard.online/find-a-provider/

An RCS Digital Access Pass is a free way of conveying your access requirements with us. You still go through the same process, but receive a confirmation email with your Digital Access Pass number but no physical card. It lasts for 3 years and you can always upgrade to a full Access Card at any point.

Why is the process changing and how does this benefit me?

This will enable us to fully understand the access requirements of our customers and provide reasonable adjustments, such as access to certain seating and essential companion tickets.

Nimbus is a Social Enterprise that has received international recognition for operating the Access Card Scheme. Nimbus is run by, and for, disabled people. The system offers greater privacy, as disabled people with access requirements will no longer need to carry supporting documents or explain circumstances to staff. You’ll only need to supply information once to the Nimbus team, who can then issue you with an Access Card or an RCS Digital Access Pass reference number – depending on which route you choose when signing up.

Our commitment to accessibility remains unchanged. Our friendly team is still here to support you if you have any questions or need assistance. For further support, please email boxoffice@rcs.ac.uk, or call on 0141 332 5057 (Text Relay 18002 0141 332 5057).

RCS are proud of our commitment to diversity, inclusivity and widening access, and we value and respect the identity of each individual.

We aim to consistently be a welcoming and inclusive environment.  If there are any improvements you feel we can make please contact us:

audienceoperations@rcs.ac.uk

Phone: 0141 332 5057

or Text Relay Service: 18002 0141 332 5057

Concessions
We offer concession-priced tickets for RCS productions to any customers with additional access requirements.

Access
Dedicated wheelchair spaces are provided in all venues.  See the seating plans for positions.  There is level access from the ground floor of the Royal Conservatoire at the main entrance on Renfrew Street to all levels.  Accessible lift serves all floors.

Box Office: Low access sales point available. Accessible via lift.
Cafe Bar: Medium height service points. Accessible via lift.

Stair-free access is available in all venues:

New Athenaeum Theatre

• Stalls rows K&L: No stairs.
• Stalls rows A-J: Some small steps.  No handrail available.
• 1st and 2nd Circles: 4 to 6 steps to access all rows.  Handrail available.  Accessible via lift.

Stevenson Hall

• Stalls row A: No Stairs. Accessible via lift.
• Stalls rows B-M: Some small steps.  No handrail available. The venue is accessible from front (row A) and rear (row M).  Accessible via lift.
• Balconies: 4 to 6 steps to access all rows.  Handrail available. Accessible via lift.

Ledger Recital Room and AGOS Studio

• Row A: No Stairs. Accessible via lift.
• Rows B onward: Some steps.  Handrail available. Accessible via lift.

Please Note: The AGOS Studio is situated towards the back of the Conservatoire building. There is a short walk from Box Office to the venue.

Chandler Studio Theatre

• Row A: No Stairs.
• Rows B onward: Some steps.  No handrail rail available

Personal Assistants
We are happy to offer an additional complimentary ticket to any customers who require a personal assistant to access the venue.  Please book via the Box Office:

Phone: 0141 332 5057

or Text Relay Service: 18002 0141 332 5057

Parking
Multi-storey parking facilities are available at Cambridge Street, Concert Square and Buchanan Galleries. Fully DDA-compliant facilities are available in the Cambridge Street multi-storey. The charge for use of these facilities is £1 after 6 pm. Dedicated disabled parking spaces are available at the back of the Renfrew Street building and are accessed from Hope Street (there is wheelchair access to the Royal Conservatoire at the Hope Street entrance).

Blue Badge Holders
Renfrew Street has single yellow lines and Hope Street has double yellow lines. As both these streets are main traffic routes there is no parking on either street between 8 am and 6 pm. However, there are Park and Display bays on Renfrew Street and outside of peak times (8 am – 9,15am & 4.15 pm – 6 pm) Blue Badge holders may park in the Pay and Display bays without limit of time or charge.

Toilets
Accessible unisex toilets with emergency call buttons are available on the ground and first floors at Renfrew Street.

BSL Interpreted and Captioned performances
BSL-interpreted and captioned performances are available as advertised.

Induction Loop
All our venues are fitted with an induction loop. Patrons who are hard of hearing and fitted with a hearing aid should use their T-switch.

Assistance Dogs
We welcome guide dogs and hearing dogs. The lift to all floors has a voice announcement.

If you have any queries please get in touch with the Box Office:

boxoffice@rcs.ac.uk

Phone: 0141 332 5057

or Text Relay Service: 18002 0141 332 5057

Virtual Tour
Explore the Royal Conservatoire of Scotland in our 360 virtual tour. You’ll be able to see our rehearsal and practice rooms, professional performance venues, production workshops, editing suite, ballet studios and more.

BSL Users

At RCS, performance is everything. We want the D/deaf community to join us in experiencing our performances and share our passion for the arts.

We offer a mix of signed or captioned shows throughout the year including:

• Ballet
• Contemporary Performance
• Drama
• Musical Theatre
• Opera
• Music

BSL users can get a ticket for these performances at a discounted price of £5.00. Just sign up to the Access Card scheme.

Priceless performances for £5
We have a selection of seats available in the New Athenaeum Theatre and Stevenson Hall which are only £5 for anybody all year round for RCS productions. These seats are limited, so please book early.

Concessions
Concession prices are available for most RCS shows, and generally apply to over 60’s and 26 and under. Please see the Access Card section above for information on Disability discounts. External Promoters may offer different concession options.

Group Bookings
A group booking discount of 20% is available for groups of ten or more. Please contact the Box Office to make a group booking – Not valid on visiting promoter events.

Booking Fees and Delivery Charges
RCS productions do not normally have a customer booking fee.

Some events presented by external promoters include a booking fee. Where a booking fee applies, it is already included in the total ticket price displayed when you select your ticket. A breakdown of the ticket price and booking fee may also be shown during booking.

If you choose to have your tickets posted, the applicable postal fulfilment charge will be shown before you complete your purchase.

Full details are available in our Ticketing Terms and Conditions.

Travelling to RCS

Bus

There are several bus stops close to RCS. Visit First Bus or SPT for timetable and route information.

Train and Subway

Glasgow Central and Glasgow Queen Street are both within 10 mins walking distance of RCS. Visit Scotrail for train information and timetables, or SPT for Subway information.

Parking

There are several multistorey car parks in close proximity to RCS. Cambridge Street car park is next to the RCS building.

Bike

There is a public bike shed directly in front of the RCS building.

A group booking discount of 20% is available on RCS performances for groups of ten or more.  You can also reserve your group booking now, and pay later.

To make a group booking please call the Box Office on 0141 332 5057.

Unfortunately, we can’t offer group booking discounts on visiting performer productions.

The Royal Conservatoire of Scotland has published the following documents to support good data protection practices and to comply with current Data Protection law.

RCS Privacy Notice – Audiences, Alumni, Donors & Visitors

RCS Privacy Notice – Staff & Governors

RCS Privacy Notice – Students & Applicants

RCS Data Protection Policy

You can find information about the changes in data protection law from the Information Commissioner’s Office (ICO).

We take your privacy very seriously. Please contact us if you have any questions: dataprotection@rcs.ac.uk

We have 5 performance venues within the RCS.  Please click on the venue names below to download the seating plans.

AGOS Opera Studio
170 seats – recital and small-scale production performance space

Chandler Studio Theatre
120 seats – black box theatre space

Ledger Recital Room
108 seats – small recital and chamber performance space

New Athenaeum Theatre
346 seats – ‘proscenium arch’ stage performance space

Stevenson Hall
358 seats – concert hall

1. RCS Box Office Ticketing Terms and Conditions

   These Terms and Conditions apply to tickets and related products purchased through the Royal Conservatoire of Scotland (RCS) Box Office, including online, by telephone and in person.

   When you purchase a ticket through RCS, your ticket purchase is with RCS. Some events are produced by RCS and others are presented by external promoters. Where an event is presented by an external promoter, the promoter is responsible for the production and delivery of the event and, where applicable, the external venue.

   By completing a booking, you agree to these Terms and Conditions and to any additional event-specific conditions clearly provided before purchase.

   1. Tickets and bookings

   1.1 Tickets are subject to availability.

   1.2 Please check your booking carefully before completing your purchase, including the event, date, time, venue, performance and seats selected.

   1.3 Your booking is confirmed when RCS accepts your booking and issues confirmation.

   1.4 Tickets may be supplied electronically, held for collection or delivered by another method offered by RCS.

   1.5 Where postal delivery is selected, the applicable postal fulfilment charge will be shown before payment is completed.

   1.6 RCS may cancel or invalidate a ticket where reasonably necessary because of fraud, payment failure, chargeback, unauthorised resale or misuse of the RCS ticketing system.

   1.7 Tickets must not be resold for commercial gain or used for advertising, promotions, competitions or other commercial purposes without prior permission from RCS.

   2. Ticket prices and booking fees

   2.1 The price displayed when selecting a ticket will include any mandatory booking fee payable for that ticket.

   2.2 Where a booking fee applies, the total price will be shown to you and the booking fee may also be identified separately as part of the price breakdown.

   2.3 RCS productions do not normally attract a customer booking fee.

   2.4 Some events presented by external promoters may include a booking fee. Where applicable, this will be included in the total ticket price displayed before purchase.

   2.5 Optional charges, such as postal fulfilment where postal delivery is selected, will be shown before you complete your booking.

   3. If you can no longer attend

   RCS productions

   3.1 If you can no longer attend an RCS production, please contact the Box Office before the advertised start time of the performance.

   3.2 Where you notify us before the performance starts, RCS will normally offer an RCS Gift Voucher for the face value of the returned ticket, subject to the ticket being eligible for return.

   3.3 The Gift Voucher will be valid for 12 months from the date of issue.

   3.4 Booking fees, postal fulfilment charges and other ancillary charges are not included in the voucher value.

   3.5 A cash or card refund will not normally be provided simply because you can no longer attend.

   3.6 Once the advertised start time has passed, we cannot normally provide a refund, exchange or Gift Voucher for an unused ticket.

   External promoter events

   3.7 Tickets for events presented by an external promoter are not normally refundable or exchangeable simply because you can no longer attend.

   3.8 An external promoter may authorise RCS to operate a different refund or exchange policy for its event. Where such a policy applies, it may be shown on the event page or communicated by the Box Office.

   3.9 Where an external promoter authorises a discretionary refund because you can no longer attend, this will normally be limited to the face value of the ticket and must be requested before the advertised start time.

   3.10 Any booking fee or postal fulfilment charge will normally remain non-refundable in these circumstances.

   This does not affect any statutory rights you may have.

   4. Exchanges

   4.1 Exchanges are not automatically available for every event.

   4.2 RCS may permit exchanges for RCS productions in accordance with the policy applying to the relevant event.

   4.3 For an external promoter event, an exchange will only be available where the promoter has authorised RCS to offer exchanges.

   4.4 Unless an earlier deadline has been clearly stated, an exchange must be requested before the advertised start time of the original performance.

   4.5 Exchanges may be made:

   • between performances of the same event; or
   • where authorised, between events presented by the same promoter.

   4.6 Tickets cannot normally be exchanged into an unrelated event presented by another organisation.

   4.7 If the replacement ticket costs more, you must pay the difference.

   4.8 If the replacement ticket costs less, the difference will be issued as an RCS Gift Voucher valid for 12 months.

   4.9 No additional RCS exchange administration fee will normally apply.

   4.10 Where the original booking included a booking fee, that fee is not refunded simply because the ticket is exchanged. A further booking fee will not normally be charged solely because of the exchange.

   5. Cancelled events

   5.1 If an event or performance is cancelled, customers who purchased affected tickets through RCS will be entitled to a full refund of the amount paid to RCS for the affected booking.

   5.2 This includes:

   • the ticket price;
   • any RCS booking fee applying to that ticket; and
   • any postal fulfilment charge paid in connection with the affected booking.

   5.3 Refunds will normally be made to the original payment method where practicable.

   5.4 Where the booking was paid wholly or partly using an RCS Gift Voucher, the relevant voucher value will normally be reissued as a new RCS Gift Voucher valid for 12 months.

   6. Postponed or materially changed events

   6.1 Event details can occasionally change after tickets have been placed on sale.

   6.2 If an event is postponed or RCS determines that a change is sufficiently material, affected customers will normally be offered the choice of:

   • retaining or transferring their booking to the revised event or performance; or
   • receiving a full refund.

   6.3 RCS will determine, acting reasonably and taking account of the circumstances, whether a change is sufficiently material to give rise to these options.

   6.4 Minor changes that do not materially affect the event will not normally give rise to an entitlement to a refund. These may include, depending on the nature of the event, minor changes to running order or other incidental details.

   6.5 Where an external promoter event is affected, RCS will normally communicate ticketing arrangements to customers on behalf of the promoter.

   7. Event information

   7.1 We make reasonable efforts to ensure that event information is accurate at the time it is published.

   7.2 Event content, casting, performers, programme, running times and other details may occasionally change.

   7.3 For an external promoter event, information concerning the event and external venue is generally supplied to RCS by the promoter. RCS will communicate that information to customers but is not responsible for originating it.

   7.4 Any important age restriction, content information or event-specific admission condition supplied to RCS will be displayed or communicated where appropriate before booking.

   8. Accessibility

   8.1 RCS is committed to providing an accessible ticketing service and will provide reasonable assistance with access bookings.

   8.2 Accessibility arrangements for events taking place at RCS venues are described through RCS’s published access information.

   8.3 For an event taking place at an external venue, accessibility information and arrangements are supplied by the event promoter and/or venue.

   8.4 This may include wheelchair positions, step-free access, essential companion arrangements and other venue-specific access provision.

   8.5 Please contact the RCS Box Office before booking if you require assistance or have questions about access arrangements.

   9. Admission and latecomers

   9.1 A valid ticket is required for admission.

   9.2 Admission may be refused where there is a legitimate reason to do so, including:

   • where a ticket is invalid, cancelled, duplicated or fraudulent;
   • where an advertised admission condition has not been met;
   • for safety or security reasons; or
   • where admission would breach a venue requirement or applicable law.

   9.3 Please arrive in sufficient time before the advertised start of the performance.

   9.4 Late admission cannot be guaranteed.

   9.5 Depending on the performance, latecomers may:

   • be asked to wait until a suitable break;
   • be seated somewhere other than their booked seat until an interval; or
   • in some circumstances, not be admitted.

   9.6 The latecomer policy for an external promoter event may be determined by the promoter or venue.

   10. Children and young people

   10.1 Any event-specific age restriction will apply as advertised.

   10.2 Children under 16 attending an RCS performance must normally be accompanied by a responsible person aged 16 or over unless the event information expressly states otherwise.

   10.3 For children’s entertainment taking place in the balcony or gallery, customers under 16 must be accompanied by a parent or guardian aged over 16.

   10.4 A maximum of 10 children may be accompanied by each parent or guardian in these areas.

   Babes in arms

   10.5 Where babies are permitted, a child aged up to one year who does not require their own seat may attend on a free Babes in Arms ticket.

   10.6 A Babes in Arms ticket must still be obtained from the Box Office.

   10.7 The child must be held by the accompanying adult throughout the performance and is not allocated a separate seat.

   10.8 Some events are unsuitable for babies or young children. Any event-specific restriction takes precedence.

   11. Behaviour and venue rules

   11.1 Customers must comply with reasonable instructions given by RCS, the promoter, venue staff or security personnel.

   11.2 RCS or the relevant venue may refuse admission or require a person to leave where their behaviour:

   • presents a safety or security risk;
   • causes unreasonable disruption;
   • is abusive, threatening or discriminatory; or
   • materially interferes with the enjoyment of the event by others.

   11.3 No refund will normally be payable where admission is refused or a customer is removed for a legitimate reason arising from their own conduct.

   11.4 Mobile phones and other devices should be switched off or placed on silent as required during performances.

   11.5 Photography, audio recording and filming are not permitted during a performance unless expressly authorised.

   11.6 Venue-specific rules concerning food, drink, bags and other items must also be followed.

   12. Customer service and complaints

   12.1 RCS Box Office is responsible for customer service relating to tickets purchased through RCS, including booking queries, replacement tickets and ticketing problems.

   12.2 If your complaint concerns an event presented by an external promoter—for example, the performance itself, external venue conditions or promoter-provided accessibility arrangements—RCS may refer the matter to the promoter.

   12.3 Where necessary and permitted by data-protection law, we may share the minimum personal information reasonably required to enable the promoter to respond to or resolve your complaint.

   12.4 Information shared for complaint resolution must not be used by the promoter for unrelated marketing purposes.

   13. Your personal information

   13.1 RCS is responsible for personal information collected through the RCS ticketing service in accordance with the applicable RCS Privacy Notice.

   13.2 We use personal information where necessary to administer bookings, process payments, communicate important information about events and provide customer service.

   13.3 Where an event is presented by an external promoter, RCS will not routinely provide that promoter with your identifiable customer information for its own marketing or customer-relationship purposes.

   13.4 Where you are offered the opportunity to have your information shared with a promoter for such purposes, it will only be shared in accordance with the relevant data-protection arrangements and permissions.

   13.5 Limited information may be provided to a promoter or external venue where reasonably necessary to operate the event, fulfil your booking, manage admission or resolve a complaint, in accordance with applicable data-protection requirements.

   13.6 Further information about how RCS uses personal information is available in the RCS Privacy Notice for audiences, alumni, donors and visitors.

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   smART Pass Terms and Conditions

   These terms apply in addition to the RCS Box Office Ticketing Terms and Conditions.

   1. smART Pass membership is valid for 12 months from the date of purchase.
   2. smART Pass discounts apply only to eligible events and tickets sold through the RCS Box Office.
   3. A Single smART Pass entitles the member to the applicable smART Pass discount on one ticket per eligible performance.
   4. A Joint smART Pass entitles the membership to the applicable smART Pass discount on up to two tickets per eligible performance.
   5. smART Pass benefits are personal to the member or members named on the membership and may not be transferred to another person.
   6. smART Pass discounts do not normally apply to events presented by external promoters unless expressly stated.
   7. smART Pass discounts cannot normally be combined with another promotional offer. Where more than one discount could apply, RCS may apply the offer providing the greatest customer saving.
   8. smART Pass discounts apply to eligible tickets only and not to courses, teaching, café/bar purchases or other products unless expressly stated.
   9. All tickets and performances remain subject to availability.
   10. The standard RCS rules concerning cancellations, ticket returns, exchanges and Gift Vouchers continue to apply.

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   RCS Gift Voucher Terms and Conditions

   1. RCS Gift Vouchers may be used towards tickets and other eligible products sold directly through the RCS Box Office, excluding courses unless expressly stated otherwise.
   2. Gift Vouchers cannot be exchanged for cash or used to purchase another Gift Voucher.
   3. Gift Vouchers are valid for 12 months from their date of issue and must be used before the expiry date.
   4. Where only part of a voucher is used, the remaining balance will remain available on the voucher until its expiry date. No cash change will be given.
   5. A Gift Voucher may be purchased as a gift and given to another person.
   6. Gift Vouchers are otherwise non-refundable.
   7. Lost or stolen Gift Vouchers may only be replaced where RCS is able to verify the original purchase or voucher record.
   8. If an event purchased using a Gift Voucher is cancelled, or a qualifying refund is otherwise due for a purchase made using a Gift Voucher, the relevant voucher amount will normally be issued as a new RCS Gift Voucher with a fresh 12-month validity period.
   9. Gift Vouchers must not be resold commercially or used for promotional or advertising purposes without RCS’s permission.
   10. Any statutory consumer rights remain unaffected.

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   General

   These Terms and Conditions do not affect any statutory rights that cannot legally be excluded or restricted.

   RCS may update these Terms and Conditions from time to time. The terms applying to a ticket purchase will be those applicable to that booking, subject always to any rights arising under applicable law.

   RCS Box Office
   Telephone: 0141 332 5057
   Email: boxoffice@rcs.ac.uk

Explore the Royal Conservatoire of Scotland in our 360 virtual tour. You’ll be able to see our rehearsal and practice rooms, professional performance venues, production workshops, editing suite, ballet studios and more.