Susan has worked in student administration for over 18 years and joined the Royal Scottish Academy of Music and Drama in 2006 as Student Records Administrator. She was appointed Assistant Registrar (Admissions) in 2008 and has taken on the post of Assistant Registrar (Recruitment and Admissions) since 2018.

She is an active member of the Fair Access Committee and the Strategic Recruitment Group.

Susan was born in Glasgow and raised in Fife. She returned to Glasgow to study and complete her BSc (Hons) Psychology degree and has lived in Glasgow ever since.